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  • Banking hall management - Queue management, stationary availability and display, update of Forex Board and ambience.
  • Contribute to customer relationship management in order to enhance business growth through cross selling, revenue collection and cost management as well as drive customer education.
  • Support internal customer service at the branch e.g SFT, SSP, Product Knowledge etc.
  • Managing the account opening process and updating of customer details. 
  • Capture, Analyze, resolve and escalate customer feedback within defined TAT
  • Crisis management and escalation of major issues thereof to responsible/accountable units.
  • Authentication of customer requests e.g. Electronic Banking, Stop Payment requests, Funds transfers requests etc.
  • Adherence to all relevant procedures and processes in order to mitigate against risks.
  • Ensure timely submission of relevant reports.



The Person

The successful candidates should have the following requirements: 

  • A university degree from a recognized institution
  • At least one (1)  year's experience in banking Operation, Digital Financial Services, Customer Care or Sales in   structured Institution.
  • Excellent interpersonal and communication skills with the ability to network and develop strong business relations. 
  • Strong customer focus, the ability to analyze and solve problems, think creatively and innovate. 
  • Flexible, resilient, energetic and dynamic.
  • Ability to work under pressure and meet short deadlines.


REQUIRED APPLICATION DOCUMENTS 

  • Your updated CV
  • Degree certificate.
  • A copy of your National ID